Terms & Conditions

Terms & Conditions

Last updated: August 2026

Welcome to AnnaBella Boutique.

These Terms & Conditions apply when you shop with us online at annabellaboutique.com.au. By placing an order through our website, you agree to these terms.

We have tried to keep them straightforward because that's how we like to do things at AnnaBella.

About AnnaBella

AnnaBella Boutique is a women's fashion boutique based in Bli Bli on the Sunshine Coast, Queensland.

We offer carefully selected women's clothing, shoes and accessories through our boutique and online store.

Shopping with us

We do our best to make sure our website, product descriptions, colours, sizing and availability are accurate.

Because clothing and colours can appear differently on different screens, there may occasionally be a slight variation between an image on our website and the actual product.

If you are unsure about sizing, fit or an item before ordering, please contact us. We're always happy to help.

Prices

All prices displayed on our website are in Australian dollars and include GST where applicable.

We do our best to ensure pricing is accurate. If an obvious pricing error occurs, we will contact you before processing your order and give you the option to proceed at the correct price or receive a full refund.

Orders

When you place an order with AnnaBella, you are making an offer to purchase the items in your cart.

We will process orders as soon as reasonably possible.

Because our online store and boutique operate together, there may occasionally be an instance where an item sells in-store at the same time it is purchased online.

If an item is unexpectedly unavailable, we will contact you as soon as possible and provide a refund for the unavailable item.

We reserve the right to cancel an order where an item is genuinely unavailable or where there has been an obvious pricing or listing error.

Payment

We accept payment by card through our online payment system.

We also intend to offer Afterpay once it is available through our online checkout.

Payments are processed securely through our payment providers. We do not store your full card details.

Click & Collect

Click & Collect is available from our Bli Bli boutique.

Once your order is ready, we will contact you to let you know it is available for collection.

Please bring your order confirmation when collecting your purchase.

If someone else is collecting your order on your behalf, please contact us beforehand.

Shipping

We currently ship within Australia using Australia Post.

Orders are processed promptly, generally on business days.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Australia Post's estimated Parcel Post delivery times are generally around 2–6 business days within Australia, although delivery times can vary depending on the destination and circumstances within the Australia Post network. These timeframes are estimates rather than guarantees.

Shipping charges will be displayed at checkout.

Returns & exchanges

We want you to love what you buy from AnnaBella.

For change-of-mind purchases, we offer an exchange or store credit provided the following conditions are met:

  • The item is returned within 7 days of receiving your order.

  • The item is unworn and unwashed.

  • All original tags are attached.

  • The item is in its original condition and suitable for resale.

  • The item has not been damaged, marked or altered.

  • The item is free from perfume, makeup, deodorant, pet hair or other signs of wear.

Change-of-mind returns must be approved by AnnaBella before being sent back.

Return postage for change-of-mind purchases is the customer's responsibility.

We do not offer change-of-mind returns or exchanges on sale items.

This does not affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible.

Please email us with your order number and, where appropriate, photographs showing the issue.

We will assess the problem and work with you to provide the appropriate remedy under the Australian Consumer Law.

Where an item is confirmed to be faulty or incorrectly supplied, AnnaBella will cover reasonable return postage costs.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Australian Consumer Law provides consumers with automatic guarantees when they purchase goods, and these rights cannot be removed by a store's change-of-mind or sale policy.

Sale items

Sale items are not eligible for change-of-mind exchanges or store credit.

However, sale items are still covered by Australian Consumer Law. If a sale item has a fault or does not meet the applicable consumer guarantees, please contact us so we can assist.

Earrings and hygiene-sensitive items

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

If an earring is faulty, please contact us and we will assess the issue in accordance with your rights under Australian Consumer Law.

Gift cards

AnnaBella gift cards may be purchased online or in-store.

Gift card terms, expiry dates and any applicable conditions will be displayed at the time of purchase.

Promotions and discount codes

From time to time, AnnaBella may offer promotions, special offers or discount codes.

Unless otherwise stated, only one discount code may be used per transaction.

Promotional terms will be provided with each individual offer.

We reserve the right to correct or withdraw a promotion where there has been an obvious error.

Product availability

We do our best to keep our online stock levels accurate.

As AnnaBella also operates a physical boutique, there may occasionally be a delay between an in-store sale and the online stock level being updated.

If we cannot fulfil an order because an item has become unavailable, we will contact you and arrange a refund for the affected item.

Website content

All photographs, written content, branding and other material on the AnnaBella website belong to AnnaBella Boutique or are used with permission.

You may not reproduce, copy, modify or use our content for commercial purposes without our permission.

Website availability

We do our best to keep our website available and working properly, but occasionally maintenance, technical issues or circumstances outside our control may affect the website.

We cannot guarantee that the website will always be available or completely free from errors.

Changes to these Terms

We may update these Terms & Conditions from time to time as our business and online store develop.

The current version will always be published on our website.

Contact us

If you have a question about these Terms & Conditions, an order or anything you've purchased from AnnaBella, please get in touch.

AnnaBella Boutique
Bli Bli, Sunshine Coast, Queensland
Email: [email protected]
Phone:0422 106 598

We'd much rather you ask us than be left wondering.