Frequently asked questions
How often do you get new arrivals?
We receive new arrivals weekly, so there’s always something fresh to discover both in-store and online. Be sure to follow us on social media to see the latest pieces as they arrive.
Can I shop both online and in-store?
Yes! You can shop with us online anytime or visit our boutique in-store for a more personalised shopping experience.
Do you offer styling advice in-store?
Absolutely. We love helping women feel confident and comfortable in what they wear. Whether you’re refreshing your wardrobe or shopping for a special occasion, we’re here to help.
Can someone help me put together an outfit?
Of course! Our team can help style complete outfits, suggest flattering fits, and help you find pieces that suit your lifestyle and personal style.
Do your styles run true to size?
Most of our styles run true to size, however sizing can vary slightly between brands and styles. If you’re unsure, feel free to contact us or visit in-store for personalised sizing advice.
Can I reserve an item before coming in?
Yes, we can usually hold items for a short period. Please contact us as soon as possible to arrange a hold, as popular styles can sell quickly.
How long does shipping take?
Standard shipping within Australia typically takes 3–7 business days depending on your location. Delivery times may vary during busy periods or public holidays.
Do you ship Australia-wide?
Yes, we ship Australia-wide so you can shop with us from anywhere in Australia.
Do you offer express shipping?
Yes, express shipping is available at checkout for customers who need their order sooner.
When will my order be dispatched?
Orders are usually dispatched within 1–2 business days after payment has been received. You’ll receive a confirmation email once your order has been sent.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your parcel’s journey.
Do you offer local pickup?
Yes, local pickup is available from our boutique in Bli Bli. We’ll contact you when your order is ready for collection.
Can I exchange an item for another size?
Yes, if your preferred size is available, we’re happy to help with an exchange. If the size is unavailable, a store credit will be issued.
What is your return policy?
We want you to love your purchase. If something isn’t quite right, eligible items can be returned for store credit within our return timeframe, provided they are unworn, unwashed, and with tags attached.
Do you offer refunds or store credit?
We offer store credit for eligible returns. Refunds are only provided for items deemed faulty in line with Australian Consumer Law.
How long do I have to return an item?
Returns must be lodged within 14 days of receiving your order.
Can sale items be returned?
Sale items are final sale and cannot be returned unless the item is faulty.
What if my item arrives damaged?
If your item arrives faulty or damaged, please contact us as soon as possible with photos and your order details so we can assist you promptly.
How do I start a return?
To start a return, please contact our team with your order number and reason for return. We’ll guide you through the next steps.
What payment methods do you accept?
We accept a range of secure payment methods including major credit and debit cards, as well as other payment options available at checkout.
Do you offer Afterpay or Zip Pay?
We are currently in the process of setting up Zip Pay. We do Afterpay in-store only at the moment.
Can I purchase gift vouchers?
Yes! Gift vouchers are available and make the perfect gift for any occasion.
Do your gift cards expire?
Please refer to the terms provided at the time of purchase or contact us directly for gift card expiry information.
Can gift cards be used online and in-store?
Yes, our gift cards can be used both online and in-store unless otherwise stated.