Shipping & Returns

We want shopping with AnnaBella online to be easy and enjoyable, from the moment you place your order to the moment you open your parcel.

Here’s everything you need to know about delivery and returns.

Shipping

We offer Australia-wide delivery with Australia Post.

Orders are processed promptly, generally on business days. Once your order has been dispatched, we'll send you tracking details so you can follow your parcel.

Delivery times

As a general guide, Australia Post Parcel Post takes around 2–6 business days within Australia. Delivery times can vary depending on your location and may be longer during busy periods or public holidays.

Please note that these are estimates provided by Australia Post and are not guaranteed delivery times.

Shipping costs

Shipping options and costs will be shown at checkout before you complete your order.

Click & Collect

Local to Bli Bli? You can choose Click & Collect at checkout.

We'll email you when your order is ready to collect from our boutique.

Please wait for your collection confirmation before coming in.

If someone else is collecting your order for you, just let us know.

AnnaBella Boutique
Bli Bli, Sunshine Coast, Queensland

Returns

We know that buying clothing online can sometimes be a little different from trying something on in store.

If something isn't quite right, we're happy to help where our return conditions are met.

Change of mind

We offer an exchange or store credit for eligible change-of-mind returns within 7 days of receiving your order.

Items must:

Be unworn and unwashed
Have all original tags attached
Be in original, saleable condition
Be free from perfume, makeup, deodorant, pet hair or other marks
Not have been damaged, altered or worn

Return postage for change-of-mind returns is the customer's responsibility.

We don't offer refunds for change-of-mind purchases.

Please contact us before sending your return so we can provide the return instructions.

Sale items

Sale items are final sale and cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law. If a sale item is faulty or doesn't meet the applicable consumer guarantees, please contact us and we'll be happy to help.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

If an earring is faulty, please contact us and we'll assess the issue in accordance with Australian Consumer Law.

Faulty or incorrect items

We want you to receive your AnnaBella purchase exactly as you expected.

If your item arrives faulty, damaged or isn't what you ordered, please contact us as soon as possible.

Send us your order number and, if possible, a photo showing the issue.

We'll assess the problem and work with you to arrange the appropriate remedy.

If the item is confirmed to be faulty or we've sent you the wrong item, AnnaBella will cover reasonable return postage costs.

Your rights under the Australian Consumer Law are not affected by this policy.

Returning an online purchase to our boutique

If you're local, you're welcome to bring an eligible online return into our Bli Bli boutique.

Please bring your order confirmation or proof of purchase with you.

The same 7-day return conditions apply.

How to arrange a return

Before sending anything back, please contact us.

Email: [email protected]
Phone:0422 106 598

Please include your order number and let us know whether you'd like an exchange or store credit.

We'll then let you know what to do next.

Please don't send a return without contacting us first.

Not sure about a size?

We're here to help.

If you're unsure about the fit, sizing, colour or how a piece looks before you order, send us a message or give us a call.

We'd much rather help you choose the right piece than have you go through the hassle of returning it.