Privacy Policy

Last updated: August 2026

At AnnaBella Boutique, we respect your privacy and want you to feel comfortable shopping with us, both in our Bli Bli boutique and online.

This Privacy Policy explains what personal information we collect, why we collect it and how we look after it.

What information do we collect?

Depending on how you interact with AnnaBella, we may collect information such as your:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase details

• Information you provide when contacting us

• Information you provide when signing up to our newsletter

When you shop with us online, we may also collect information needed to process and fulfil your order.

We do not ask for sensitive personal information as part of our normal retail business.

How do we collect your information?

We may collect your information when you:

• Place an order through our online store

• Make a purchase in our boutique

• Sign up to our AnnaBella newsletter

• Contact us by email, phone, social media or through our website

• Create or use an online customer account, where available

• Complete a form or provide information through our website

Our website is hosted through Crazy Domains, and we use Hike POS and HikePay to manage our retail operations and process payments.

Why do we collect your information?

We collect personal information so that we can:

• Process and deliver your online orders

• Process payments

• Provide receipts and order information

• Respond to your questions and enquiries

• Provide customer service

• Manage returns and exchanges

• Send our newsletter and updates if you have chosen to receive them

• Understand how people use our website and improve your online shopping experience

• Maintain appropriate business records

• Meet our legal and accounting obligations

We only collect information that is reasonably needed for these purposes.

Our newsletter

If you choose to join the AnnaBella newsletter, we will use the email address you provide to send you updates such as new arrivals, seasonal collections, boutique news, special offers and other AnnaBella updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell or rent your email address to other businesses.

Payments

Online and in-store payments are processed through HikePay, our payment service integrated with Hike POS.

Your payment may involve the collection and processing of information by HikePay and its payment partners. We do not need to see or store your full credit or debit card details.

HikePay operates under its own privacy policy and security arrangements.

For more information about how HikePay handles personal information, please refer to HikePay's privacy policy.

Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve the online shopping experience.

Google Analytics may collect information such as the number of visitors to our website, session information, approximate location, browser and device information, and information about how visitors interact with our website. Google Analytics may also use cookies or similar technologies to distinguish visitors and sessions.

We use this information in an aggregated way to understand things such as which pages are popular, how customers find our website and how we can make the website easier to use.

We do not intentionally send personal information such as your name, email address or phone number to Google Analytics. Google specifically advises website owners not to send personally identifiable information to Analytics.

Cookies

Our website may use cookies and similar technologies to make the website work properly, remember preferences and help us understand how visitors use our website.

Some cookies may be used by Google Analytics or other services that help us operate and improve our website.

You can adjust your browser settings to manage or block cookies. Please note that blocking some cookies may affect how the website functions.

Who do we share your information with?

We may share relevant personal information with trusted service providers where it is necessary to run AnnaBella and provide our services to you.

This may include:

• Crazy Domains, for website and hosting services

• Hike POS and HikePay, for retail management and payment processing

• Google Analytics, for website analytics

• Delivery and courier providers, where required to deliver your order

• Our email/newsletter service provider

• Accounting and business administration providers

We do not sell your personal information.

We may also disclose information where we are required or permitted to do so by law.

Information held by third-party providers

Some of the businesses and technology providers we use may store or process information outside Australia.

Because AnnaBella uses third-party services such as Crazy Domains, HikePay and Google Analytics, your information may be processed or stored in countries outside Australia.

These providers have their own privacy policies and security practices.

How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Access to customer information is limited to people and service providers who reasonably need it to operate AnnaBella and provide our services.

While we take care with the information we hold, no online system can be guaranteed to be completely secure.

How long do we keep your information?

We keep personal information for as long as we reasonably need it to provide our services, maintain business records and meet legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

Accessing or correcting your information

If you would like to know what personal information we hold about you, or you believe information we hold is incorrect, please contact us.

We may need to verify your identity before providing access to or changing personal information.

Privacy questions or complaints

If you have a question, concern or complaint about how we have handled your personal information, we'd like to hear from you first.

Please contact us using the details below and we will review your concern and respond as soon as reasonably possible.

AnnaBella Boutique
Bli Bli, Sunshine Coast, Queensland
Email: [email protected]
Phone:0422 106 598

If you are not satisfied with our response, and the Australian Privacy Act applies to your circumstances, you may also contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

As AnnaBella grows and our website and services change, we may update this Privacy Policy from time to time.

The latest version will always be published on our website, with the date of the most recent update shown at the top of the page.

A little note from us

We know privacy policies aren't the most exciting part of shopping online, but we believe it's important that you know what happens to your information when you shop with AnnaBella.

If you have any questions, just ask. We're happy to help.

AnnaBella Boutique
Bli Bli, Sunshine Coast, Queensland